VoIP Phone Service

LymeFiber phone service carries your calls over our fiber network (VoIP) instead of old copper wires. Local and long-distance calling are included in the monthly price, with no hidden fees. See Plans & Pricing for rates.

Set up is quick and easy

Step 1

Find your LymeFiber modem/router and carefully turn it around so you can see the grey and yellow ports on the back.

The back of the LymeFiber modem/router, showing the grey and yellow ports

Step 2

Plug your phone cord into the grey port labeled Phone 1.

A phone cord plugged into the grey Phone 1 port

Step 3

Pick up your phone, listen for a dial tone, and make a test call. If the call goes through, you’re all set.

If you’ve completed all three steps, your activation date has passed, and you’re still having trouble, please call us at 603-795-0915.

A LymeFiber technician will make a test call shortly after your scheduled activation time. You don’t need to answer it, or even have your phone plugged in. We’re checking that your number now runs through our equipment and no longer through your previous provider.

Good to know

Keeping your number. A new phone number can be set up within 48 hours. Transferring your existing number takes up to 10 days. Do not disconnect your current number before the transfer date. We’ll tell you when the transfer is complete so you can make sure your former phone company stops billing you. You’ll need to complete a Letter of Agency.

Phone jacks. Jacks throughout the house won’t work unless the fiber terminal (ONT) is connected to your house wiring. Wiring other jacks is billable, can affect call quality, and can cause outages if a power surge travels into the ONT through the phone lines.

Battery backup. The battery keeps your phone line working for about 8 hours if the power goes out. It does not power cordless phones or their bases, so keep a phone that doesn’t need wall power for outages, just as with a landline. See Power Outages and Phone Service and the E911 Disclaimer.

Home security systems can work with digital phone service. Check with your security company.

Spam calls. Register your number with the National Do Not Call Registry. LymeFiber also works with Nomorobo; create an account on their website to enroll.

Clearer calls. Copper phone lines pick up static from rain and damage from mice chewing wires. VoIP over fiber avoids both.

Get phone service

Already a LymeFiber internet customer, or signing up now? Sign up for phone service. For help using voicemail and calling features, see the Telephone User Guide.